Job Booking and Ordering

You can contact us to set up an account. Once this has been registered, orders are normally placed online via the Hive section of our website. However, we are also happy to accept orders over the phone or by email.

Yes, our service is very flexible and we do our best to accommodate any order, however big or small.

Once your order has been entered onto Hive you will receive email notifications which keep you up to date at every stage of the process. You can also login to your account to track the progress of an order at any time.

Yes, of course! Please feel free to contact us and quote the job reference number and our team will be very happy to help with your request.

Yes, of course! Please feel free to contact us, quoting the job reference number, and our team will be very happy to help with your request.

Yes, our team will do everything they can to accommodate your request, depending on the time of the year and nature of the job. Feel free to add your request under ‘special notes’ when placing the order, or contact us directly.

Appointment times will vary depending on the services ordered and size of the property. Floor plans and photography services for a modern four-bed house will need around 90 minutes. The booking team will confirm with you the approximate length of the appointment.

We encourage clients to dress or stage their properties in advance. Please follow this link for our preparation tips.

Yes, please see the separate section for EPC FAQs.

We usually send your products back the following working day, depending on the nature of the job.

You will receive an automated email when each part of the job is completed, with a link to access the finished product. You can also download the files by logging into Hive directly.

We usually visit properties the following working day after the order is placed, depending on the time of year and the nature of the job.

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